Shipping and Returns

We hope you are completely happy with your purchase. If for any reason you are not, please contact me at orders@hellomeiying.com.

Shipping
Items are sent within the UK via First Class post within 1-3 working days. Items sent outside the UK will be sent via standard mail within 1-3 working days. Delivery outside the UK normally takes up to a week, but please allow up to 3-4 weeks to arrive.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.
Items can only be returned if they were purchased from this website.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at orders@hellomeiying.com.

Sale items (if applicable)
Sale items will be refunded at the price it was bought for.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@hellomeiying.com